Document chasing
Staff compare each case with a requested list and write repeated missing-item emails.
AI document automation for mortgage brokers
AI document automation for mortgage brokers
Prepare case packs, missing-document follow-ups and structured records before broker review—without delegating advice, suitability or submission decisions to AI.
Best suited for SMEs where teams spend 10+ hours per week on repetitive admin.
Where time disappears
Document chasing consumes time that should go into advice and case progression.
Payslips, bank statements, identity evidence and supporting documents arrive across long email threads. Completeness and discrepancy checks then repeat before a case is ready for review.
Case-pack checks
Evidence is classified, renamed and checked manually before broker review.
Re-keying
Agreed facts are copied between email, spreadsheets, CRM and case systems.
Common workflows
Where mortgage broking teams usually start
A Sprint focuses on one repeatable workflow with clear inputs, a useful output and a named person responsible for review.
Case-pack readiness
- What arrives
- Payslips, bank statements, ID, proof of address and supporting evidence
- What AI prepares
- Classifies documents, extracts agreed details and prepares the case checklist and discrepancy flags.
- Human review
- The broker verifies the evidence and decides whether the case is ready to progress.
- Useful output
- A review-ready case index, completeness checklist and exception queue
Missing-document follow-up
- What arrives
- The requested-item list, received documents and client email history
- What AI prepares
- Identifies likely outstanding items and drafts a concise, case-specific request.
- Human review
- A person confirms the request and approves every outgoing message.
- Useful output
- A current outstanding-item view and drafted client follow-up
CRM and case-note preparation
- What arrives
- Approved facts from emails, forms and supporting documents
- What AI prepares
- Standardises agreed information and prepares the relevant CRM fields or case summary.
- Human review
- The broker checks the record before it is used for advice or submission.
- Useful output
- A prepared case record and clear source-linked exception list
Works around your operation
Use the systems your team already knows.
Compatibility is confirmed during scoping and depends on available access, permissions and integrations.
Microsoft 365OutlookExcelSmartr365Mortgage Brainselected mortgage CRM and case-management systems
The control boundary
AI prepares. Your team decides.
AI can prepare documents, flags and routine drafts. The broker remains responsible for advice and submission decisions, suitability, affordability, Consumer Duty, FCA obligations and client communication.
A fixed-scope first implementation
Start with one workflow—not a platform overhaul.
A Data Expose AI Workflow Sprint maps, builds, tests and hands over one controlled workflow. Projects start at £5,000, with a typical target of 4–6 weeks once the scope, examples and access are agreed.
Mortgage brokers automation FAQs
Questions before you start
Can this work with Smartr365 or Mortgage Brain?
Potentially. The available hand-off depends on your subscription, permissions and each product’s integration options. We verify this before quoting the build.
Can AI decide whether a mortgage is suitable?
No. The workflow can prepare evidence and surface exceptions, but the broker retains every advice, suitability and submission decision.
Can it read payslips and bank statements?
A scoped workflow may extract agreed fields from representative documents, with confidence thresholds and human review before any information is used.
Free AI Admin Audit
Show us the mortgage case admin that keeps repeating.
Describe the current process, the systems involved and how much staff time it takes. No files are uploaded through the website.
Best suited for SMEs where teams spend 10+ hours per week on repetitive admin.
Request a free mortgage case workflow audit